I am unable to log in to my community provider billing account and/or lost my password. What should I do?
I am unable to log in to my community provider billing account and/or lost my password. What should I do?
Please contact the community provider department, and we will reset the password for you.
I submitted my invoice but have not been paid yet. What should I do?
All invoices from community providers are paid on a “net-30” term, as referenced in our community provider agreement. This means that once we receive your correct invoice, we will send…
My contact information has changed. How should I inform iLEAD?
Please email your new information to the community provider department with the subject “NEW CONTACT INFORMATION” so that we can get this information to the accounting department before any payments…
What if some of the items on the purchase order are not available?
We do not accept any back orders or substituted items. Please simply cancel the unavailable item and indicate this information on the packing slip and/or invoice.
I am on the community provider billing site and I do not see a purchase order for my learner(s).
Provider MUST NOT provide services or materials to any iLEAD learner without receipt of a current purchase order. We will pay for classes or materials only after a purchase order…
As a materials provider, how do I get paid?
Once all materials have been delivered and an accurate invoice has been received, payment will be sent within 30 days.
As a service provider, how do I get paid?
Once you are an approved community provider with iLEAD, the community provider department will send your billing log-in information via email. Families are responsible for registering their child for classes…