Current Providers
Thank you for providing services and materials to our learners.
If you have specific questions as a community provider, contact the community provider department.
Service Providers: communityproviders@ileadexploration.org
Material Providers: materialproviders@ileadexploration.org
- I am unable to log in to my community provider billing account and/or lost my password. What should I do?
- I submitted my invoice but have not been paid yet. What should I do?
- My contact information has changed. How should I inform iLEAD?
- What if some of the items on the purchase order are not available?
- I am on the community provider billing site and I do not see a purchase order for my learner(s).
- As a materials provider, how do I get paid?
- As a service provider, how do I get paid?
I am unable to log in to my community provider billing account and/or lost my password. What should I do?
Please contact the community provider department, and we will reset the password for you.
I submitted my invoice but have not been paid yet. What should I do?
All invoices from community providers are paid on a โnet-30โ term, as referenced in our community provider agreement. This means that once we receive your correct invoice, we will send payment within 30 days.
If you are a material provider and have not received payment within 30 days, please email materialvendors@ileadexploration.org so that we can assist you.
If you are a service provider, please regularly check the payment status by logging in to your community provider account on the community provider billing site. If you see a purchase order that is listed as PAID, this means that our accounting department has processed your invoice and is preparing payment (net 30). To verify whether a check has been issued, click on the batch # for the purchase order. This will take you to the batch report for the PO. Check the bottom of the batch report in the notes section to verify whether a check number and date are listed (this means a check is on its way to you). This process generally takes the full 30 days (net 30) from the date you submitted your invoice. If it is greater than 30 days and you still have not received your check, please email us so that we can assist you.
My contact information has changed. How should I inform iLEAD?
Please email your new information to the community provider department with the subject โNEW CONTACT INFORMATIONโ so that we can get this information to the accounting department before any payments are sent.
What if some of the items on the purchase order are not available?
We do not accept any back orders or substituted items. Please simply cancel the unavailable item and indicate this information on the packing slip and/or invoice.
I am on the community provider billing site and I do not see a purchase order for my learner(s).
Provider MUST NOT provide services or materials to any iLEAD learner without receipt of a current purchase order. We will pay for classes or materials only after a purchase order has been approved and processed. If you have not received an expected purchase order, please contact the parent and make sure they sent a request to their educational facilitator. Purchase orders must be placed before a service, class, or lesson begins.
As a materials provider, how do I get paid?
Once all materials have been delivered and an accurate invoice has been received, payment will be sent within 30 days.
As a service provider, how do I get paid?
Once you are an approved community provider with iLEAD, the community provider department will send your billing log-in information via email. Families are responsible for registering their child for classes or services. Please communicate with families about whether you prefer payments to be broken down into monthly amounts (recommended) or a lump sum payment (paid one time at the end of each semester). If you request monthly payments, you will log in to the billing system and sign the online purchase order at the end of each month when lessons for the month are completed. If you request full-semester payment (lump sum), you will log in to your provider billing account and sign the purchase order at the end of the semester when all lessons are finished. The order then becomes an electronic invoice and is sent to our accounting department for payment. Upon submitting an accurate invoice, you will receive payment within 30 days.