Current Vendor FAQs

FAQ

Current Vendor FAQs

As a service vendor, how do I get paid?

Once you are an approved vendor with iLEAD, the vendor department will send your billing login information via email. Families are responsible for registering their child for your classes or services. Please communicate with families about whether you prefer payments to be broken down into monthly amounts (recommended) or a lump sum payment (paid one time at the end of each semester). If you request monthly payments, you will log into the billing system and sign the online purchase order at the end of each month when lessons for the month are completed. If you request full semester payment (lump sum), you will log into your vendor billing account and sign the purchase order at the end of the semester when all lessons are finished. The order then becomes an electronic invoice and is sent to our accounting department for payment. You will receive a check within 30 days of your correctly submitted invoice.

As a materials vendor, how do I get paid?

Once a purchase order is received and materials are sent, please send an invoice to the vendor department. Without a current invoice, no payment will be rendered. Once all materials have been delivered and the invoice is received, payment will be made within 30 days. Please send invoices to vendors@iLEADexploration.org.

What if some of the items on the purchase order are not available?

We do not accept any back orders or substituted items. Please simply cancel the unavailable item and indicate this information on the packing slip and/or invoice.

I am on the vendor billing site and I do not see a purchase order for my learner(s).

Vendors should NOT provide services or materials to any iLEAD learner without receipt of a current purchase order. We will only pay for classes or materials after a purchase order has been processed. If you have not received an expected purchase order, please contact the parent and make sure they sent a request to their educational facilitator. Purchase orders should be placed before a service, class or lesson begins.

I submitted my invoice but have not been paid yet. What should I do?

All invoices from vendors are paid on a “net 30” term as referenced in our vendor agreement. This means that once we receive your correct invoice, we will send payment within 30 days.

If you are a material vendor and you have not received your check within 30 days, please email us at vendors@iLEADexploration.org so that we can assist you.

If you are a service vendor, please regularly check the payment status by logging into your vendor account on the vendor billing site. If you see a purchase order that is listed as PAID, this means that our accounting department has processed your invoice and is preparing payment (net 30). To verify whether a check has been issued, click on the batch # for the purchase order. This will take you to the batch report for the PO. Check the bottom of the batch report in the notes section to verify whether a check number and date are listed (this means a check is on its way to you). This process generally takes the full 30 days (net 30) from the date you submitted your invoice. If it is greater than 30 days and you still have not received your check, please email us at vendors@iLEADexploration.org so that we can assist you.

I would like to publicize my educational offerings to your learners and their families. How should I do that?

If you are interested in submitting additional information, please complete this form:

I am unable to log into my vendor billing account and/or lost my password. What should I do?

Please contact the vendor department at vendors@iLEADexploration.org and we will reset the password for you.

My contact information has changed. How should I inform iLEAD?

Please email your new information to vendors@iLEADexploration.org with the subject “NEW CONTACT INFORMATION” so that we can get this information to the accounting department before any payments are sent.